DISPATCH AND DELIVERY

We aim to dispatch items within 2 working days of your order being placed. This may take longer during busier periods.

Orders placed after 2:00PM on a Friday, over a weekend, or on a public holiday will be processed on the next working day.

If you are local to Aylesbury, Bucks, free collection is available, you will be emailed when your order is ready, collection is by appointment only.

Our standard shipping service comes with tracked delivery.

Evri standard delivery typically arrives within 3 working days

Free shipping is available on all orders over £30.

We currently only post to the mainland UK.

If your item is on back-order or is made to order, delivery and production times will be agreed via email.

If you have a question about your delivery, please get in contact via our contact form.

REFUNDS

If you are not satisfied with your wax melts, you can request a return or exchange within 14 days of purchase if the product is in its original condition and packaging.

Original condition means that there are no marks on the product and the product’s packaging has not been opened, used, or damaged and the product is in a re-saleable condition.

Wax melts arrived cracked? Although it’s not ideal and we do our best to avoid this we are not responsible for damage to your wax melts once they have left Country Waters HQ.

However, your melts are still useable, a cracked melt will not in any way affect its use or fragrance.

If you believe your item is damaged beyond use, please contact via our contact form within 48hrs of receipt with photos and proof of purchase and we’ll do our best to remedy the situation.

Buyer pays for the return postage.

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